Remotes

[Garagetv]

Please replace this remote that drains batteries every week or 2 on my roku streaming stick kit. Cant use my tv so this is getting very annoying! 

[AvsGunnar]

@Garagetv 

Perhaps @RokuDanny-R or @RokuKariza-D can help you with this.

In the meantime, try using the official Roku Remote App in the Play/Apple Stores that you can download to a mobile device (phone/tablet).  Some users end up using it in replacement of the physical remote and better for Private Listening if you like that feature as well.

[RokuKariza-D]

Hello @Garagetv

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back of the stick.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza