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sparkyego
Reel Rookie
‎10-29-2022 09:24 AM

New remote won’t work. Pairing light is flashing.

Just purchased a new roku express 4K. Remote pair light is flashing but the remote doesn’t do anything. It won’t select anything on the roku to set it up. Stuck on screen saver now. I couldn’t even select the language to set up. 

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3 REPLIES 3
Tivoburkee
Community Streaming Expert
‎10-29-2022 10:08 AM

Re: New remote won’t work. Pairing light is flashing.

Even if it's already flashing you still have press and hold the pairing button in the battery compartment for 5 seconds to get it to pair. 

Edmund
Roku Community Streaming Expert

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sparkyego
Reel Rookie
‎10-29-2022 11:09 AM

Re: New remote won’t work. Pairing light is flashing.

I’ve done that numerous times.

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makaiguy
Community Streaming Expert
‎10-29-2022 08:05 PM

Re: New remote won’t work. Pairing light is flashing.

Try unplugging the Roku's power cord for a few seconds, then powering it back up.  This should reset the Roku's receptivity to pairing requests from the remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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