Forum Discussion

Galschals's avatar
Galschals
Binge Watcher
2 years ago
Solved

New Roku remote right arrow not responding

Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    Thanks for keeping us posted, baseball-fan 

    I see that your Roku remote does not have a pairing button.

    If your voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds to reset it.

    This troubleshooting step will enable your Roku remote to be paired again with the device. You can refer to the instructions above to initiate pairing.

    Keep me posted.

    Thanks,
    The Roku Community Team. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, agern

Welcome to the Roku Community, and we appreciate you for posting.

We've sent you a PM for us to further assist you. Kindly check your inbox since we've reached you from there.

Thanks,
Kash

HPDeskjet's avatar
HPDeskjet
Streaming Star
2 years ago

I have the same problem when using my Roku Voice Remote with my 4K Dolby Vision stick.  The remote, mostly when pressing the reduce volume button, decides to increase the volume at a ridiculous speed to thoroughly unaccceptable volume levels.  It ignores any attempt to reduce the volume, it will just increase it when the lower volume button is pressed.  After a few seconds of this highly irritating behaviour, it returns to working as it should.  I had this behaviour on my last 4K Voice Remote when using it with the same 4K Dolby Vision stick and replaced the remote because of this.  It cannot be a faulty volume rocker switch, as both remotes have the same problem.  I suspect shoddily written software from Roku that needs to be resolved in a firmeare update for the voice remote that comes with the 4K Dolby Vision stick.

  • HPDeskjet's avatar
    HPDeskjet
    Streaming Star
    12 months ago

    This is no solution to the problem stated.   It is simply a copy & paste piece of nonsense posted by a lazy customer service rep.  Do you not think I've tried all the so-called solutions already?  Your useless standard solution seems to be the only one ROKU ever posts on these forums.

  • Emissary35's avatar
    Emissary35
    Roku Guru
    12 months ago

    HPDeskjet 

    "This is no solution to the problem stated.   It is simply a copy & paste piece of nonsense posted by a lazy customer service rep.  Do you not think I've tried all the so-called solutions already?  Your useless standard solution seems to be the only one ROKU ever posts on these forums."

     

    This is what the moderators do here all the time. Copy and paste scripted steps from a standard troubleshooting sheet and they never solve the problem. They will keep spitting out the same steps again and again for different people that report the exact same problem. The customer service is terrible and these Roku remotes are so poorly designed the complaints about them are never ending.

    Roku needs to completely redesign these remotes because there are constant button press malfunctions, excessive battery draining issues and annoying battery pop up alerts that spam your screen. Take your pick! I've gotten them all many times over the years and Roku has yet to address any of it.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for posting here in the Roku Community, HPDeskjet!

    We understand you're having issues with the volume levels and the button functioning for your Roku remote, and we'd be more than happy to suggest some troubleshooting steps to help you. 

    Reboot your Roku device - navigate to your Settings > System > Power (skip if unavailable) > System restart

    Reset your Roku Voice Remote:

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    Nevertheless, no worries! We'd be more than happy to forward your feedback to the team. 

    Best regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Hi, HPDeskjet.

    We sincerely apologize for any inconvenience this has caused you. Rest assured that the team is looking closely into this matter to determine the cause and help you find the best resolution possible. 

    I will contact you privately here in the Community to gather further personal details so I can coordinate this with our Support team for additional reinforcement. Kindly check your inbox for further details regarding this matter.

    Thank you for your patience, understanding, and cooperation as we work on this.

    Best regards,
    Carly