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LTC_Vince
Newbie

My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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I just installed ROKU and everything works perfectly.  Except when I want to watch Verizon Cable tv, I push any button on the remote and it automatically switches the Source input from Verizon HDMI 2 to the Roku's HDMI 1 and shows the start page.  I switch the source back to cable (HDMI 2) and try again-busy any button on the verizon remote and it happens again.  Some how its taking input from both remote.  I did try to see if I could navigate the roku pages with the verizon remote and it does not work - only activates the roku to switch the source input.  - thanks 

1 Solution

Accepted Solutions
Tivoburkee
Community Streaming Expert

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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Go into the roku settings> system> control other devices> uncheck 1-touch play box.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

10 REPLIES 10
Tivoburkee
Community Streaming Expert

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

Jump to solution

Go into the roku settings> system> control other devices> uncheck 1-touch play box.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
LTC_Vince
Newbie

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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Awesome - it worked- thank you!!!

0 Kudos
enochg
Newbie

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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I was helping a friend with this exact problem - tried many things but this post gave me the answer we needed!

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Incomplet
Newbie

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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Anticipated frustration with such an unexpected glitch, but you had the answer.  Thanks.

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Salglad
Newbie

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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I have the same, i addition I cannot go back to regular TV without switch the HDMI and no support from Roku I am really disappointed of the system.

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Strega
Roku Guru

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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Have you tried the solution above?

 

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DietQueen
Newbie

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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I was sooooo frustrated trying to fix this.  THANK YOU!!

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Carolyn_M
Newbie

Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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Solution worked great. How would I have known otherwise. 

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Re: My verizon remote keeps switching the Cable HDMI source to Roku's HDMI

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Omg ty!!! This was driving me crazy!