Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Erin777
Level 7

My Remote has mind of its own!

My remote is paired, has new batteries, and works---but the buttons all do something different than intended.   For instance, I cannot type in the password to get re-connected because each new digit erases the last one.   Before  re-booting:  Press Netlix, get something else.  Press volume, you select a different program.   The controls are all messed up!  Help.

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: My Remote has mind of its own!

I think th÷ first thing I'd try would be to reboot the Roku.
Settings > Ststem > Restart system
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Erin777
Level 7

Re: My Remote has mind of its own!

I did re-boot--3X prior to my last post.   Now I have a bigger problem:  I cannot even enter my password to get back in---because each digit erases the last one I enter.  

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makaiguy
Community Streaming Expert

Re: My Remote has mind of its own!

If your Roku is still connected to your local net via wifi, have you tried using the roku app on a mobile phone connected to the same net?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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