Remotes

[jeffriechers]

Picked up a Roku Soundbar from the Roku refurbished store.  Bar works great, but the remote, not so much.  Seems the plastic flex sheet that acts as springs for the buttons is stressed in the pushed direction for some of the buttons.  This causes the button to give 100% input.  I paired my other roku remote and that worked fine, but would like to use this newer remote with it's programmable buttons.

Is that plastic sheet a replacement part that can be ordered so I don't have to throw the whole remote away?  I prefer repair over replacement while I can to keep things out of the landfill.

[RokuJharra-Q]

Hi, @jeffriechers, Welcome to the Roku Community!

Thank you for contacting us regarding your Roku remote issue. We sincerely apologize for the delay in our response. To ensure we can assist you effectively, could you please provide us with the following information?

• Is there a pairing button at the back of the remote?
• The serial number of the Roku player to which this remote is paired.
• Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).

We are here to help and look forward to resolving this matter together.

Thanks,
Jharra