Remotes

[BlackDogUSMC]

Tv is connected to WiFi. Roku Home Screen says not connected and we are unable to navigate up or down or across. It is frozen on Home Screen. 

[HDMIGuy]

@BlackDogUSMC Try unplugging the device for at least 30 seconds.

[Frogleaps]

Did not work. The words Get in the mood now appear on the Home Screen.

[Strega2]

Have you checked the batteries and (re)paired the remote?  (Assuming it's a model that uses a Wi-Fi remote.)

[Dotmachado13]

Changed batteries but Home Screen still locked. 

[RokuJharra-Q · Accepted solution]

Hello @Dotmachado13, we appreciate you reaching us here in the Roku Community!

Thank you for informing us about this. We are happy to assist you. Before we continue, could you please let us know which Roku device you have? Also, could you please share with us the type of Roku remote you have? Is there a pairing button at the back of the remote?

We also recommend following our troubleshooting steps to assist you in resolving these remote issues

Restart your streaming device to enter pairing mode:

Use the following steps to restart your streaming device.

1. Remove the power cord from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cord

Once you see the Home screen, follow the steps in the next section to put your voice remote into pairing mode and complete the pairing process with your streaming device.
If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.
Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

• Note: If your remote does not have a pairing button, use the steps in the next section instead.

If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

In addition, if you have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

Thanks,
Jharra