@Gmfarrell wrote:
... pressing and holding the reboot button...
There is not a reboot button on Roku. There is a factory reset button (labeled Reset). So, your Roku isn't connected to the network because of the factory reset. You're gonna have to go through the full setup again, once you get a remote working. And, as you've discovered, once you are off network via factory reset, or on a new network with different SSID and/or password, you can't connect without a remote.
You got two options right now. 1) troubleshoot and figure out what's going on with your remote. You're attempting to do that, and that's a good idea. But I want you to be aware of the other option, which may solve it quicker, and that's 2) get a new remote.
If you go option 2, the one to get depends on your model number. You didn't provide that, and it'll be difficult to provide it, unless you can find it on the bottom or back of the device.
The most important thing is, is it a stick? Sticks require RF remotes (WiFi Direct) that you can get from Walmart, Best Buy, etc., for around $20. Non-stick devices can actually use cheap universal remotes (IR), as long as the packaging says you can use it with Roku. They are under $10 from Walmart, Best Buy, CVS, Walgreens, Family Dollar, etc.
As for troubleshooting the current remote, does it have a pairing button under the battery cover? It'll be visible without removing the batteries. If so, then you'll need to pair the remote. I think you've tried those steps, but try again, carefully following the instructions Roku provides here: https://support.roku.com/article/360011621473
and here: https://support.roku.com/article/208755708
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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