Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Roku menu keep scrolling

Jump to solution

YH00GH497946

 

0 Kudos
RokuKariza-D
Roku Guru

Re: Roku menu keep scrolling

Jump to solution

@HudnallsHuddle

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
snikklfritz
Reel Rookie

Re: Roku menu keep scrolling

Jump to solution

My remote also continues to scroll endlessly despite restarting and unplugging multiple times. Please help!

 

Model 3920X

SN: K429A0818736

0 Kudos
RokuNimfa-C
Retired Moderator

Re: Roku menu keep scrolling

Jump to solution

Hi @snikklfritz

Thanks for your post. 

Have you checked if the down button arrow or any button on your Roku remote is stuck? Have you tried removing the batteries from your remote to see if the scrolling stops? Or tried new batteries to see if it helps? 

Keep us posted on what you find out! 



Thanks, 
Nimfa

0 Kudos
snikklfritz
Reel Rookie

Re: Roku menu keep scrolling

Jump to solution

@RokuNimfa-C 

thank you for the quick response! No buttons are stuck and I’ve changed the batteries out multiple times. I’ve tried everything 😞

0 Kudos
RokuNimfa-C
Retired Moderator

Re: Roku menu keep scrolling

Jump to solution

Thanks for following up, @snikklfritz!

I have passed along your information and concern to our Support team. We'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Let me know if you have any other questions, and have a good day!


Regards,
Nimfa

0 Kudos