Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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DCunha1
Level 7

How to connect Roku Streaming Stick to a new wifi network without remote?

Hi I changed apartments and internet provider, my roku remote has broken and is useless.

I am in Brazil and cant find a remote seller in the region.

How can I connect to the new network without the remote?

I did a factory reset and now it asks me to pair the remote... that doesnt work...

What are my options now? Can't believe i really need a physical remote to do the basics.. i hope you have a solution for this.

thank you

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3 REPLIES 3
Tivoburkee
Community Streaming Expert

Re: How to connect Roku Streaming Stick to a new wifi network without remote?

No solution, you need a true wifi roku remote, sorry. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: How to connect Roku Streaming Stick to a new wifi network without remote?

Sorry, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.

All units other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long as you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes

Roku sticks are usually out of sight behind the tv and so do not use IR. For Roku sticks you will need a "point anywhere" Roku remote connecting via wifi direct, using radio frequencies (RF). See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number. Purple Roku sticks (model 3500) have long been out of production and require a unique remote that is no longer available.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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DCunha1
Level 7

Re: How to connect Roku Streaming Stick to a new wifi network without remote?

is there any official store in Brazil? 

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