Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Home screen appears, but remote can't access

I have 2 Roku sticks (both with voice & pairing button in battery case) in different rooms. All of a sudden neither works.

I have changed batteries, unplugged. reset, tried pairing, downloaded app to my iphone, even paid for tech support. No luck.

The screen is either blank or if the home screen appears, I can't access it from the remote.

Any ideas?

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Roku Employee
Roku Employee

Re: Home screen appears, but remote can't access


Thanks for the post.

Please be aware that there is never a charge for Roku Support.

We would recommend taking a look at the information provided by our Support page here: Fix your remote

If you are still unable to resolve the issue you are experiencing, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.



Danny R.
Roku Community Moderator
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