Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Help! Uncontrollable scrolling.

Help! I just purchased a Roku Express, used it for about 2 hours before it started to scroll uncontrollably through channels/settings rather than stopping at the first one when you try to scroll.  Impossible to control.  I've tried rebooting/ changing batteries in the remote. Can anyone help me?  

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Community Streaming Expert

Re: Help! Uncontrollable scrolling.

Sounds like a defective remote.  I'd take it back myself, but you can try strumming the buttons on the remote to try to dislodge a stuck button.

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Level 7

Re: Help! Uncontrollable scrolling.

Unable to stop Roku scrolling for a month now!  TV useless now.  Many months prior had this problem, went to my settings & was temporarily able to fix, scrolls to fast & can't control settings, or viewings!

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Roku Employee
Roku Employee

Re: Help! Uncontrollable scrolling.


Thanks for the post.

For clarification, are you using a Roku device or a Roku TV? Have you tried checking your remote for any lodged or stuck buttons? When you remove the batteries from your remote do you still see the issue occur?

Please keep us posted and we will be able to assist you further.


Danny R.
Roku Forum Moderator
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