Hi Community Users!
If you're experiencing issues with a third-party remote on your Roku device, we would like to share a potential workaround that may help resolve the issue.
Please check that this setting is enabled on your Roku device. It may have been inadvertently reset during a recent Roku update.
Here are some suggestions for actions you might consider:
- Use the directional pad on your Roku TV remote to scroll down and select Settings
- Navigate to System > Advanced system settings
- Select Control by mobile apps
- Select from the following settings based on the level of access you need:
- Limited - Control by mobile apps is restricted to text input, app launches and accessing your activity within the app itself. The app can only control devices that are part of your Wi-Fi network
- Enabled - Your Roku device can always be controlled by mobile apps, but it will only respond to commands from devices that are connected to the same local network
- Permissive - Any device within and outside your network could potentially send all commands to your Roku device
For detailed instructions, please refer to our support article on How to allow third-party apps to control your Roku device.
Thank you for your continued participation in the Roku Community!
The Roku Community Team
Jharra Q.
Roku Community Moderator
