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tbh9999
Newbie

Harmony Elite Remote Not Working After 12/13/2024 System Update

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After the 12/13/2024 automatic updated my Logitech Harmony Elite remote started having issues controlling my Roku Ultra.  Each button press would have a 10 to 30 second delay on my Roku and some buttons wound work at all.

The Roku remote controls the Roku fine.

The Harmony Elite remote controls other devices file.

I have rebooted both the Roku AND the Harmony Elite hub and both devices have good network/internet connections.

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1 Solution

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Harmony remote does not work over IP control

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Hi Community Users!

If you're experiencing issues with a third-party remote on your Roku device, we would like to share a potential workaround that may help resolve the issue.
 
Please check that this setting is enabled on your Roku device. It may have been inadvertently reset during a recent Roku update.
 
Here are some suggestions for actions you might consider:
  1. Use the directional pad on your Roku TV remote to scroll down and select Settings
  2. Navigate to System > Advanced system settings
  3. Select Control by mobile apps
  4. Select from the following settings based on the level of access you need:
    • Limited - Control by mobile apps is restricted to text input, app launches and accessing your activity within the app itself. The app can only control devices that are part of your Wi-Fi network
    • Enabled - Your Roku device can always be controlled by mobile apps, but it will only respond to commands from devices that are connected to the same local network
    • Permissive - Any device within and outside your network could potentially send all commands to your Roku device
For detailed instructions, please refer to our support article on How to allow third-party apps to control your Roku device. 
 
Thank you for your continued participation in the Roku Community!
 
Happy streaming! 💜
 
The Roku Community Team
Jharra Q.
Roku Community Moderator

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24 REPLIES 24
micheal73
Channel Surfer

Harmony remote does not work over IP control

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After last night's update I can no longer control my Ultra with IP commands. The only control that works is IR now. Did you get rid of IP control? If so why on earth?

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micheal73
Channel Surfer

Re: Harmony remote does not work over IP control

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Also, when I scan for network devices it can't find the Roku Ultra on my network. It finds all the Roku sticks and none of those have been updated to this latest software. The latest update has broken control over wifi/network

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Bucko219
Reel Rookie

Re: Harmony remote does not work over IP control

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I'm also in the same boat now. I can't get my Harmony to work at all with the Roku. 

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Re: Harmony remote does not work over IP control

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Same problem here. Streaming Stick 4K with Harmony Elite and Hub. Not finding the Roku when I try to scan for it, and doesn't support IR. Considering getting an Ultra and setting it up via IR only if this continues, or ditching the Roku altogether if this can't be fixed.

Re: Harmony remote does not work over IP control

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Update, I found an answer on a Reddit thread that worked for me. On the Roku, go to Settings>System>Advanced>Control by mobile apps. Change this to Enabled. Fixed problem immediately for me.

Bucko219
Reel Rookie

Re: Harmony remote does not work over IP control

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you are the man!! Worked like a charm!! Thank you!!!

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pbgiese
Newbie

Re: Roku stopped working with Harmony remote over ip

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I had the same issue, this post on reddit worked (posed by praetorian55).  

Instructions:

change the following setting:

System>advanced system settings>control by mobile apps>network access>enabled

It was set to "limited" and changing it to "enabled" allowed the harmony hub remote to immediately control the Roku.

Sanj926
Newbie

Re: Harmony remote does not work over IP control

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I literally joined the community just to tell you you are awesome.  Thank you!!!

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renojim
Community Streaming Expert

Re: Harmony Elite Remote Not Working After 12/13/2024 System Update

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There's a few threads about this.  Try setting "Control by mobile apps" to "Permissive".  I can't tell you the exact menu path to get there, but it's buried in there somewhere.

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