Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
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Tim17's avatar
Tim17
Newbie
3 years ago

I am also having the same issue, and keep getting the same error messages, can you help me? 

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Jshadoan Tim17,

Thanks for posting in the Roku Community!

Note: To claim the free HDMI, please ensure that your Roku device is a Roku Streaming Stick. In addition, the HDMI claim portal only accepts the serial number, not the device ID. Please use the serial number in your Roku device by going to Settings > System > About.

You may also refer to this link How to find the serial number or device ID for your Roku® device | Official Roku Support 

If you are still unable to claim the free HDMI, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Please provide the serial number of your Roku device.


Best regards,
Mary