Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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noahf
Level 7

Express 4K+ -- Voice remote intermittently loses (radio) connection, but IR works fine. Ideas?

We have a 1 1/2 month old Express 4K+ purchased new on Amazon. Since a few weeks ago, the remote has been *very* flaky. Nearly every time we watch something, the remote's control of the roku flakes out. Specifically, this is via the radio connection, as our roku is in a cabinet. I have to get up and bring the remote to IR/visual range of the roku and it then works, and usually keeps working for a while on radio/out-of-visual-range.

 

Any ideas? This is driving us nuts, and I wish we returned it in the 30 day return window...

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renojim
Community Streaming Expert

Re: Express 4K+ -- Voice remote intermittently loses (radio) connection, but IR works fine. Ideas?

Have you tried new batteries?  Many have stated that the batteries that came with the remote are no good.                              

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MilesT
Level 14

Re: Express 4K+ -- Voice remote intermittently loses (radio) connection, but IR works fine. Ideas?

Replace batteries with high quality ones (not rechargeable).

Try with Roku just "outside" the cabinet/door open.  Radio is a funny thing, all kinds of stuff can block the low power signals used.  Device wasn't designed to be buried in a cabinet.

Also plug Roku USB power into a socket with supplied power supply or other 1a+rated USB power, not into tv usb. Many TVs only offer 0.5a USB (per standard!) which isn't quite enough, can make things a bit flaky.

The more expensive Roku tend to have better radios, e.g. streaming stick+.

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