Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Re: Do all Roku’s drain remote batteries so fast?

I am having the same trouble with my remote.  The remote's batteries need to be replaced every three days.  It is a different model than the 3810 so this is a more widespread problem. 

Model: 3800RW - Roku Streaming Stick
Serial Number: YF006Y260366
Software: 10.0.0 - build 4209-55
Device ID: CU3936260366
 
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RokuKariza-D
Roku Employee
Roku Employee

Re: Do all Roku’s drain remote batteries so fast?

@kaleidoscopes

Thanks for providing us your information.

I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your emails since they'll be reaching you out from there.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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mcobrien51
Level 7

Re: Do all Roku’s drain remote batteries so fast?

I purchased a Roku Soundbar with a Voice Remote. All I do with this remote is alter the volume. The batteries die each week. This is getting ridiculous. I want a new remote or a remote that does not need batteries to be replaced each week. How do I get a replacement? There is no one to call or email. 

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Wolbachc
Level 9

Re: Do all Roku’s drain remote batteries so fast?

Yes, I have 4.  An obvious issue for Roku that has not been resolved.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Do all Roku’s drain remote batteries so fast?

@mcobrien51 @Wolbachc

Thanks for the posts.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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BSolomon82
Level 7

Re: Do all Roku’s drain remote batteries so fast?

I am having the same problem with 3 different roku devices/remotes. Can I reply with the same information for some help too please?

Thank you

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Wolbachc
Level 9

Re: Do all Roku’s drain remote batteries so fast?

All I can say is I’ll never buy Roku again.  Bad support, imo they don’t care.

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Re: Do all Roku’s drain remote batteries so fast?

I have a Roku Premiere+ Model 3921RW that I bought off Amazon a couple months ago.  My only complaint is that the remote goes through batteries about twice a week.  If I use rechargeable batteries, it's about every 2 to 3 days.  If I use non-rechargeable it's maybe every 3 to 5 days.  So frustrated!!  Why is this happening??  If I am going to have to buy a different remote (perhaps the more basic one that doesn't use as much battery life) then I might just replace the whole thing with an Android based streaming device.

Please...help....

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Re: Do all Roku’s drain remote batteries so fast?

I'm definitely experiencing the rapid battery drain issue - lucky if I can get 3 days out of new batteries.  Model 3921RW.  What do I do?  I don't want to spend money on a new remote. 

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mcobrien51
Level 7

Re: Do all Roku’s drain remote batteries so fast?

The serial number for my sound bar is:

R6508E750925

is this the correct way of contacting Roku? There’s no one to speak to over the phone or email with? This customer service system is very strange to me. 

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