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jmjohn12
Reel Rookie
‎03-26-2024 05:56 AM

Re: Directional Pad button issues

This is an update to my previous post several weeks ago:  I finally got frustrated with the lack of response through this forum and simply opened a chat session with ROKU customer support.  I had a new remote within a week!  The new one works very well too. 

I suggest that those of you who are still having issues do the same.

 

 

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Intowild
Reel Rookie
‎03-26-2024 06:00 AM

Re: Directional Pad button issues

@jmjohn12could you point us to the customer support chat? I am not seeing it.

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RokuEuniceL
Community Moderator
Community Moderator
‎03-26-2024 02:51 PM

Re: Directional Pad button issues

Hi @suest7 @Intowild,

Thank you for posting here in the Roku Community!

We apologize for any inconvenience this may have caused you. We would be glad to assist you further. We have sent you a private message through the Roku Community to help you resolve the issue. Please check your inbox, as we have contacted you from there.

We hope to hear back from you.

Sincerely,
Eunice

Eunice L.
Roku Community Moderator
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