Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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whomeqqqq
Level 10

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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@Bhgrimes505 

 

doesnt look like  they are going to fix this

they need to roll back the last update until they get their act together

 

they really need to roll out one small change at a time and be sure it is right before they do another

and they should start telling their hackers how to code properly not let them run wild with nonsense like agile and scrums 

becky219
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Tv: LG

Roku: Ultra,  device ID: CK4890827317

Issue ID: 17-194-314

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LHANEY
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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model 4670RW-roku ultra serial number YJ00FC952810  DEVICE id KX998F952810 HELP WE HAVE 2 ULTRA PLAYERS AND 2 STREAMING STICKS 

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bkreuznach
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Update: Yesterday the protocol to follow for "fixing" did not work. I tried on my three TV's.  Today the protocol suggested was tried again and worked on one of my three TV's. Still problems was the remaining two. 

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James81504
Level 8

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Roku stick 3800x sn:ct3882725859

tv Samsung un50nu6950f

will not control tv power on and off or volume and will not reset thru settings 

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LShermeyer
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Model number- 3810RW

TV model- Insignia

Issue ID- 54-194-498

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KSA
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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4670x Roku Ultra

Sylvania

ID: 79-194-517

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Dolphan70
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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Model:4660x

SN:yj00cg515764(ck392c515764)

Issue id: 64-194-557

Tv model Sharp lc-40p3000u

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Blackjack101
Level 8

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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My remotes will still not control power or volume on my television;

Television 2018 Model Samsung UN40NU7100.

Roku Ultra 4660X-2

Remote Roku Model RC-EL9

Service ID 93-194-554

I also tried Roku Remote Models RC-EL2, RC-AL2 and two different RC-AL7's. None of them worked. The service I D is when I tried the RC-EL9.

The update did resolve the issue on both of my JVC televisions.

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jfandl
Level 7

Re: Did your Roku remote lose volume and TV control after the latest update? Check here!

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The fix to configure the remote to control my tv restored the volume control. I have a ROKU ultra with Samsung 4k tv

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