Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Ed383327
Level 7

Device SN C43838523082 won't pair. with either of my enhanced remotes.

I have tried to pair both of my enhanced remote with this streaming device listed above. Neither will pair with it. Both devices will pair with another streaming device on my living room TV. I have changed batteries and unplugged and reset all the devices several times with no results. When I reset the device listed it connects to the TV via HDMI 1 and the Roku logo shows up on the screen and the language menu opens but it will not pair with either remote.

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13 REPLIES 13
andyross
Level 16

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

This is a public user-to-user forum. For your security, don't post information like serial numbers.

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Ed383327
Level 7

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

Thank you for the suggestion.

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renojim
Community Streaming Expert

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

What's the model number displayed under Settings->System->About?

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Ed383327
Level 7

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

I cannot access settings because the remote will not pair with the device. When I reset the device and put the remote in pairing mode the screen shows Roku but then goes to the choose language menu but never pairs with the remote so I am unable to select anything. 

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Tivoburkee
Community Streaming Expert

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

What kind of roku is it? Roku tv, Roku stick, or what? What is model number of the remotes, found in the battery compartment? You might be trying to pair a old bluetooth remote to roku that only responds to wifi remotes? 

Edmund
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Ed383327
Level 7

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

20211204_084048.jpg

 

20211202_163643.jpg

This is the remote and the bottom of the device. The device is flat on the top also.Screenshot_20211205-075937_Chrome.jpg

The Premier looks like the one I have I do not have the original packaging. 

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Tivoburkee
Community Streaming Expert

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

Just above the sn look for model number like 3700x, 3920x, or so? A 3700 or 3710 express & express+ will not pair with any wifi remote, they're strictly IR remote controllable.

Edmund
Roku Community Streaming Expert

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andyross
Level 16

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

You can also buy a basic 3rd party universal remote at a local retailer. You can probably find something for around $10 or so.

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Ed383327
Level 7

Re: Device SN C43838523082 won't pair. with either of my enhanced remotes.

20211204_084048.jpg

Is this remote control Wi-Fi? How can I tell?

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