Remotes

[Maus6]

The main thread on this was back in July 2024, marked "resolved."
No, it isn't.
NONE of the suggested fixes worked. Tried them all, multiple times.
Behavior is exactly the same with other "magic" remotes. EXACTLY the same. It is described in detail in the July thread.

We have an older unit but the behavior described is the same problem. I was unable to contact "Roku Carly" for any additional updates.

I am providing the information requested by that thread.

Model 2720X--Roku 2

S/N 1RG4A6058176

Software 11.0.0 Build 4195-06

Has anybody discovered a means to resolve this? We were considering upgrading but based on the July thread we have no desire to invest in a problematic system.

Somebody please advise.

[RokuJharra-Q · Accepted solution]

Hello, @Maus6 Welcome to the Roku Community!

We appreciate you for sharing this concern with us. Rest assured that we will help you with your Roku remote issues.

Before proceeding, we'd like to know the following so we can assess your concern better:

• Could you explain what specific issues you experienced with your Roku remote?
• Is this a newly purchased remote? If not, is this the remote that came with your Roku Streaming device? 

We also recommend following our troubleshooting steps to assist you in resolving these remote issues:

1. Test with different power outlets, micro USB cables, and USB chargers to ensure the issue isn’t related to the power source.
2. Reset the remote: Press and hold the Back/pairing button and Home button simultaneously for about 20 seconds. This can help to reset the remote and potentially fix the issue.

For detailed instructions on how to reset your Roku remote, you can refer to this support article: How to fix your Roku voice remote that is not working | Roku.

If the issue persists, please provide the following information to assist further.

Thanks,
Jharra