Forum Discussion

FranklinJ's avatar
FranklinJ
Roku Guru
12 months ago

Can you factory reset a ROKU remote unit?

I’ve contacted Tech Support a number of times and received different answers. I know how to factory reset a Roku ultra.
Can you reset to “factory basics” a Roku remote?

One person said, hit the home, left arrow and mute button for about 25 seconds.  I would call that a “three finger salute,” Paying homage to a Microsoft reset technique.

Another said hold the home button down for about 30 seconds

Another tech said, hit the Home button and left arrow button down for about 20 seconds and that should initiate a remote unit  factory reset

Any of these answers sound right by you?

Do you have a better answer or a different answer… Something that works for you to reset a Roku remote to factory standards.

remotes

4 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Hi, FranklinJ!

    Greetings from the Roku Community.

    In reference to our support article here: How to fix your Roku voice remote that is not working, There is a section that provides steps for rebooting your remote. This involves removing it from your Roku device and then pairing it again which basically means resetting your physical remote. 

    There are also various ways of rebooting your remote depending on the model:

    If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

    I hope you find this information helpful.

    Best regards,
    Carly

    • FranklinJ's avatar
      FranklinJ
      Roku Guru
      11 months ago

      Hi RokuCarly,

      BulldogX seems unsatisfied with existing solutions. 
      Here is what he wrote:

      ”BulldogX

      Binge Watcher

      3 hours ago

      Re: A Backlit Remote, But Loses Earphones!

      It is clear to me that you are intentionally avoiding my point. So I'll end with this:

      Please do not communicate with me again until Roku offers a remote with (1) backlit keys; (2) a headphone jack; and (3) voice control, all combined in the same remote.”

      Do we know if Roku has a remote In the works with Back life keys, a headphone jack and voice control?

      Apparently, the mobile app does not fulfill his needs.

      I would like to know if bulldogX has requirements that we can fulfill.  Thank you very much, RokuCarly!

       

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        11 months ago

        Hi, FranklinJ Thanks for informing us!

        We've carefully reviewed the thread and explored a potential solution to address the issue. Your concerns are important, and we want to assure you that we're actively working to resolve the matter.

        Your patience is truly valued and appreciated.

        Best regards,
        Jharra