Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Huck1
Level 7

Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Just like the title says above.Thanks,Huck1

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14 REPLIES 14
RokuDanny-R
Roku Employee
Roku Employee

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

@Huck1

Thanks for the post.

We would recommend taking a look at the information provided by our Support page here: Create a personal shortcut button


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jayell_pi
Level 7

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Tried all the suggestions and still the 1 and 2 buttons do not work in Canada

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Huck1
Level 7

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Still can't get my #1 and #2 favourite buttons to work.

This is what I tried:

Turn TV on,turn Roku box on

Go to my channel I want (UFC) press favourite #1 for 5 seconds,light on Roku flashes

Nothing happens

Do the same for #2 #favourite(You Tube),hold button for 5 seconds,light flashes on Roku

Nothing happens...light flashes fast on Roku box,but nothing works as far as

#1 and #2 fav buttons!!! Is this function not available in Canada??

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Huck1
Level 7

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Thanks for the so called 'speedy reply'...I posted on May 5 and someone  from Roku just replied??!!

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Michelle3
Level 15

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada


@Huck1 wrote:

Still can't get my #1 and #2 favourite buttons to work.

This is what I tried:

Turn TV on,turn Roku box on

Go to my channel I want (UFC) press favourite #1 for 5 seconds,light on Roku flashes

Nothing happens

Do the same for #2 #favourite(You Tube),hold button for 5 seconds,light flashes on Roku

Nothing happens...light flashes fast on Roku box,but nothing works as far as

#1 and #2 fav buttons!!! Is this function not available in Canada??


Go to Settings > System > Power (if not applicable, skip to next step) > System restart.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Huck1
Level 7

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Thanks,but our Roku unit can't be more that two years old,just checked and it was bought on Oct 3 2021 from Amazon.ca.Huck50

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Huck1
Level 7

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Went to 'Settings'>System>Power>System Restart>Favourite Buttons still don't work!!

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Michelle3
Level 15

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

Well, I guess you would need to contact your local Canadian store.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Huck1
Level 7

Re: Can't get my two favourite buttons #1 and #2 to work on my Roku Ultra 4800X in Canada

So you are saying my Roku unit may be defective?

I wonder if there this any actual support or availablity for the 'Favourite Buttons' here in Canada...anyone know for sure? Huck50

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