I am getting the run around with Roku's support with this broken Roku remote.
It is one of the Roku Voice remotes. They are telling me that if you bought a Roku remote outside of the "Roku's Official store," they will not help you. The funny thing is this remote is sold on Amazon, Wal-Mart, and even Best Buy at least.
I know the remotes are cheap, but it is just the idea that Roku will not help.