Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Broken mute button.

I am getting the run around with Roku's support with this broken Roku remote.

It is one of the Roku Voice remotes. They are telling me that if you bought a Roku remote outside of the "Roku's Official store," they will not help you. The funny thing is this remote is sold on Amazon, Wal-Mart, and even Best Buy at least.

I know the remotes are cheap, but it is just the idea that Roku will not help.