Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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rekkevans
Level 7

4K remote dead after 4 months

Remote worked fine and picked it up the next morning and it is completely dead. Changed the batteries that work in other remotes and reset the Roku several times and still not working. The remote looks brand new and has only been owned about 4 months. Customer support has not responded to any inquiries for replacement.

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3 REPLIES 3
RokuKarla
Roku Employee
Roku Employee

Re: 4K remote dead after 4 months

Hello @rekkevans

Thanks for reaching out to the Roku community!

Could you try re-pairing your remote to your Roku device and see if that will resolve the issue you're experiencing? We recommend doing basic troubleshooting steps on that Roku remote and checking if these steps would resolve this issue: How to fix your Roku voice or simple remote that is not working

Please keep us posted and we will be able to assist you further.


Regards,
Karla

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rekkevans
Level 7

Re: 4K remote dead after 4 months

I did the troubleshooting for repair and it did not resolve the issue. A timely resolution to the issue would be appreciated.

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RokuKarla
Roku Employee
Roku Employee

Re: 4K remote dead after 4 months

Hello @rekkevans

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device from Settings>System>About. Please keep us updated, and we will continue to assist as needed.


Regards,
Karla

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