Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @TexasIndian,

Thanks for following up.

Please provide the serial number of your Roku device from Settings > System > About or serial/device id found at the back of the Roku device? 

Keep us posted with the details.

Regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @bhanups,

Thanks for reaching out to the Roku community regarding your battery drain issue!

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Please keep us posted.

Regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @Bothwellbuyer2 @Thevolks @Kdufrain @Kmj123,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!

Many thanks.
Mary

DOuGpRATt
Level 8

Re: Roku remote draining batteries

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Please stop treating this issue on an individual, case-by-case basis. By doing that in every instance, repeatedly requesting models and serial numbers, you appear to be more software than person. A company statement is needed, telling Roku's customers what has been found regarding the underlying causes of this widespread problem of rapid battery consumption. RF circuits that are out of spec, or defective? Firmware? I have forwarded this matter to Consumer Reports. Perhaps they will be able to obtain and provide more information.

olso3657
Level 7

Re: Roku remote draining batteries

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Model 3810X

serial number YH00H1193643

 

This drains the batteries every week or two

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megashira
Level 7

Re: Roku remote draining batteries

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Hi, 

I'm still having the same issues as mentioned above. Remote drains the batteries. The stick is plugged into socket rather then USB. I have factory reset it few times, the issue is still there. 

SN:     YH006U289332

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mtz_mntya
Level 7

Re: Roku remote draining batteries

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I'm having the same issue with one of my remotes. I even did a reset, updated the software but it drains them super fast. This last time I changed my batteries after 4 days. The kids lost it under the bed for a week and when I tried to use it, the batteries were dead. I've even thought maybe it needs the more expensive batteries but that's not it either. It really is super frustrating especially when the kids can't use it.

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Tmangolds
Level 7

Re: Roku remote draining batteries

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Serial number : X0030091LRJG

 

please help! Our batteries on our remote drain every two days . We can’t keep buying batteries every day for this. Please help. 

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olso3657
Level 7

Re: Roku remote draining batteries

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Do a chat with customer support and they will send you a new remote. It is an Defect from Roku.

Monty2
Level 8

Re: Roku remote draining batteries

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Recieved new remote today from Roku support.  Paired the remote with brand new batteries in it.  Roku showing remote batteries at 1%.  Remote immediately became unresponsive.  Replaced batteries with other, brand new, batteries.  Same experience.  This issue was not resolved with a new remote… curious if others having same experience???