Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @JLSJR @junglejp @Jangles001 @Marylisicky @Liasa @jl7498 @Ltwolf @jbarr1435 @Walker34 @Brimarman @@Jhkdb75,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you via email.
Please let us know if there's anything else we can help you with.

Many thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @Nursmitchell,

Thanks for getting in contact.

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing?

Please keep us posted and we'll continue assisting you from there!

Many thanks,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Ultra remote battery drain - every 2 days must replace batteries!

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Hi @BevLove,

Thanks for reaching out regarding the battery issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

We look forward to hearing from you and assisting you with your needs. Thank you!

Regards,
Mary

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Woolman
Level 8

Re: Roku Ultra remote battery drain - every 2 days must replace batteries!

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This happens with both of Our normal remotes. We go through ALOT!  Very frustrating. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Ultra remote battery drain - every 2 days must replace batteries!

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Hi @Woolman,

Thanks for reaching out to the Roku community!

We're sorry to hear that you're having this experience.I'd be happy to take a closer look to see how we can help. Can you please clarify the issue you are experiencing with your Roku remote?

Can you also provide the serial number/device ID on your Roku device?

With more information, we will be able to assist you further.

Regards,
Mary

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mrsmiles20
Level 7

Re: Roku remote draining batteries

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Hello, I am also having issues with my Roku Remote excessively draining batteries, even after I did a factory reset.

My remote information is:

Firmware version: 2.01.19.108

Name: Voice Remote

Model: RC150

My Roku:

Model: 3810X - Roku Streaming Stick+

Serial: YH006V346742

Software version: 10.5.0 build 4201-50

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hi @mrsmiles20,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!

Regards,
Mary

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Ronmclark
Level 7

Re: Roku remote draining batteries

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My remote has been draining batteries for a year.  Please help us.

Model number: 4660RW - Roku Ultra
Serial number is YJ00FF724109

[personal information removed]

Ron

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DOuGpRATt
Level 8

Re: Roku remote draining batteries

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Clearly, poor battery life is a long-standing, chronic problem, and it's pointless to continue providing models and serial numbers. Roku, you've got a problem.

I go back to the first generation Roku player, with its S-Video output going into a Sony 32XBR100 TV. After adding an XR unit for a video projector, then moving to a second generation Roku, I switched over to the first generation Amazon Fire TV models, and have had several generations of those. The last Fire TV OS update screwed up the audio sync on my two 2K TV's. The 4K Fire TV stick that I still use has automatic frame rate adjustment and it continues to be fine.

What the Fire TV models have in common is excellent remote control battery life. All of them have mic remotes, and the batteries last for literally years. The Roku sticks I bought a couple of weeks ago are rapidly pulling down their remote batteries. The headphone edition from Best Buy has AA batteries, which makes sense given the extra current draw, and I can sort of understand its rapid draining. But the AAA batteries in the Streaming Stick 4K are also quickly losing their charge.

One possible explanation would be that the microphones are actually listening at all times. If they are, the battery problem is something you could fix, but apparently don't wish to do. If that's what you are doing, get out in front of the outrage and stop doing that, Roku.

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DOuGpRATt
Level 8

Re: Roku remote draining batteries

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The test for the batteries draining while the remote isn't in use will be to selectively remove the batteries and track the percentage of remaining charge in the settings to see if it slows down. I'll do that.

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