Forum Discussion

Nudijoel's avatar
Nudijoel
Reel Rookie
4 years ago

Voice remote pro not holding charge

My remote worked fine for about 2 months or so, held a charge for weeks on end. Now when I charge it it dies in 3 days.  I have used four different bases, four different charging cables, multiple plu...
remotes
Roku Voice Remote Help
Aux75's avatar
Aux75
Reel Rookie
4 years ago

I want to file a claim with Roku to replace the item but it does not have a serial # and there is no way to file the claim.  The item was purchased on Amazon and will not hold a charge anymore.  I did hold down the pair button for 15 seconds.  All I want is a replacement.  I can provide Roku a copy of the Amazon invoice.  Please help me contact roku to initiate this claim.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Aux75

    Thanks for the post.

    Can you please clarify the issue you are experiencing? How long are you charging the remote for? Have you verified the battery charge in Settings > Remote?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • rsimmon1's avatar
      rsimmon1
      Newbie
      4 years ago

      My Roku has serial number YL00GG308335.  The Voice Remote Pro is not holding a charge.  I charge it for two hours and it works while connected to the charger.  However, the moment I remove it from the charger, none of the buttons work.  We have another remote (not a Pro). It works fine on the same Roku.  What do we need to do to get this repaired or replaced?

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi rsimmon1

        Thanks for bringing this to our attention.

        I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

        Your patience and understanding are greatly appreciated.


        All the best,
        Kariza