I want to file a claim with Roku to replace the item but it does not have a serial # and there is no way to file the claim. The item was purchased on Amazon and will not hold a charge anymore. I did hold down the pair button for 15 seconds. All I want is a replacement. I can provide Roku a copy of the Amazon invoice. Please help me contact roku to initiate this claim.
My Roku has serial number YL00GG308335. The Voice Remote Pro is not holding a charge. I charge it for two hours and it works while connected to the charger. However, the moment I remove it from the charger, none of the buttons work. We have another remote (not a Pro). It works fine on the same Roku. What do we need to do to get this repaired or replaced?