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Abraham4's avatar
Abraham4
Reel Rookie
4 years ago
Solved

USB Power Cable with Long-range Wi-Fi® Receiver

My power cable has not worked for more than a month. The Roku device cannot connect to wifi without it, so replacing with other USB cable only power up the device, no connection. The replacement USB Power Cable with Long-range Wi-Fi® Receiver is $20, which is huge percent of the price of the device. s/n:C237A6984966

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  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hi Abraham4

    Thanks for the post.

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


    All the best,
    Kariza

23 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hi Abraham4

    Thanks for the post.

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


    All the best,
    Kariza

    • AFarooq's avatar
      AFarooq
      Newbie
      4 years ago

      Hi,

      My roku's USB Power Cable with Long-range Wi-Fi® Receiver is not  working apparently as it seems to be broken.  Model # is : 3810X and SN is C1379H151404. Apparently on Roku website they are out of stock and from past 1 month and we dont know what to do.

      Regards,

      Aneela Farooq

      • Dougeee's avatar
        Dougeee
        Channel Surfer
        4 years ago

        That's a known Roku problem, they won't refund and if you want a replacement you have to mail your stick at your cost even within 30 days. The cables been listed on their site as [out of stock] for a year.

    • sandy7's avatar
      sandy7
      Reel Rookie
      4 years ago

      I have owned my roku for less than 5 months, and this cable has crumbled. I would like a replacement cable as well please.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi sandy7,

        Thanks for reaching out to the Roku community!

        If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to further assist you in this problem. Kindly include the serial number/device ID on your Roku device.

        Keep us posted with the details.


        Best regards,
        Mary

    • Dougeee's avatar
      Dougeee
      Channel Surfer
      4 years ago

      You addressed this problem almost a year ago but there's no solution. Your site's been listing that USB cable with long range Wi-Fi receiver has been out of stock for a year, to force people to buy new sticks to get the cable.  Mine broke within a month I'm and they're out of stock and you won't refund my purchase price and wanted me to ship my unit back to you at my cost For replacement

       How about just give me a refund because I have my receipt for both of them because I had to buy a new one to get the cable.