Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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DOuGpRATt
Level 8

Re: Roku remote draining batteries

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Please stop treating this issue on an individual, case-by-case basis. By doing that in every instance, repeatedly requesting models and serial numbers, you appear to be more software than person. A company statement is needed, telling Roku's customers what has been found regarding the underlying causes of this widespread problem of rapid battery consumption. RF circuits that are out of spec, or defective? Firmware? I have forwarded this matter to Consumer Reports. Perhaps they will be able to obtain and provide more information.

olso3657
Level 7

Re: Roku remote draining batteries

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Model 3810X

serial number YH00H1193643

 

This drains the batteries every week or two

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megashira
Level 7

Re: Roku remote draining batteries

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Hi, 

I'm still having the same issues as mentioned above. Remote drains the batteries. The stick is plugged into socket rather then USB. I have factory reset it few times, the issue is still there. 

SN:     YH006U289332

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mtz_mntya
Level 7

Re: Roku remote draining batteries

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I'm having the same issue with one of my remotes. I even did a reset, updated the software but it drains them super fast. This last time I changed my batteries after 4 days. The kids lost it under the bed for a week and when I tried to use it, the batteries were dead. I've even thought maybe it needs the more expensive batteries but that's not it either. It really is super frustrating especially when the kids can't use it.

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Tmangolds
Level 7

Re: Roku remote draining batteries

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Serial number : X0030091LRJG

 

please help! Our batteries on our remote drain every two days . We can’t keep buying batteries every day for this. Please help. 

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olso3657
Level 7

Re: Roku remote draining batteries

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Do a chat with customer support and they will send you a new remote. It is an Defect from Roku.

Monty2
Level 8

Re: Roku remote draining batteries

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Recieved new remote today from Roku support.  Paired the remote with brand new batteries in it.  Roku showing remote batteries at 1%.  Remote immediately became unresponsive.  Replaced batteries with other, brand new, batteries.  Same experience.  This issue was not resolved with a new remote… curious if others having same experience???

Jaymcnr
Level 7

Roku remote draining batteries

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Please help! My Roku remote is draining batteries, I have had to change them every week. Roku Express (3930, 3931 series)  

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sunshinelori
Level 9

Re: Roku remote draining batteries

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Hello Monty,

Roku has been kind enough to have sent me 2 replacements and I experienced rapid battery drain--and now they are send me my 3rd replacement but I don't have any faith as i believe it is a manufacturing defect in their streaming stick + remotes and it should be addressed w a new remote designed and a recall for all it's customers. I am using the remote app on my phone and I only use the remote briefly and  pull the batteries out when I am not using it. Sorry you also having issues.

RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote draining batteries

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Hey @Jaymcnr

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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