Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Gutterball
Level 7

Roku remote control not working with Amazon Prime Channel - Model RC 41

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Recently received message that this model no longer supports the prime video channel. Amazon prime says it is not them. Why is it not working on this remote.

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Tivoburkee
Community Streaming Expert

Re: Roku remote control not working. Model RC 41

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The rc41 remote is remote that was came with 3500 purple stick, a very old roku model, it isn't the remote that no compatible its the stick itself. And yes its amazon who choses what roku devices work  with their app. Get ready for more of the same going forward as your roku gets even older, with roku's on sale upgrade now. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Tivoburkee
Community Streaming Expert

Re: Roku remote control not working. Model RC 41

Jump to solution

The rc41 remote is remote that was came with 3500 purple stick, a very old roku model, it isn't the remote that no compatible its the stick itself. And yes its amazon who choses what roku devices work  with their app. Get ready for more of the same going forward as your roku gets even older, with roku's on sale upgrade now. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos