Forum Discussion

ssunday's avatar
ssunday
Reel Rookie
5 years ago

Remote High Pitch Noise

My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue. 
remotes
Robinson805's avatar
Robinson805
Reel Rookie
4 years ago

My remote stopping working. Fresh batteries only produce a high pitched squealing noise. Please help?

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Robinson805 

    Thanks for the post.

    Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • jcfd84's avatar
      jcfd84
      Reel Rookie
      4 years ago

      Serial #-YJ00A4795356

      Device ID- KW905A795356

       

      Thanks Danny!

    • Robinson805's avatar
      Robinson805
      Reel Rookie
      4 years ago

      Here is my info. (Again)

      serial #YSOO3E996561

      devjce # FW2023996561

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Robinson805

    Thanks for providing us your information.

    Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.

    All the best,
    Kariza