Forum Discussion
My remote stopping working. Fresh batteries only produce a high pitched squealing noise. Please help?
- RokuDanny-R4 years agoRetired Moderator
Thanks for the post.
Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Thanks,
Danny- jcfd844 years agoReel Rookie
Serial #-YJ00A4795356
Device ID- KW905A795356
Thanks Danny!
- Robinson8054 years agoReel Rookie
Here is my info. (Again)
serial #YSOO3E996561
devjce # FW2023996561
- RokuKariza-D4 years agoRetired Moderator
Thanks for providing us your information.
Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
We appreciate your understanding.
All the best,
Kariza