Thanks for bringing this to our attention.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
My remote stopping working. Fresh batteries only produce a high pitched squealing noise. Please help?
Thanks for the post.
Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Device ID- KW905A795356
Here is my info. (Again)
devjce # FW2023996561
Thanks for providing us your information.
Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
We appreciate your understanding.