Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ladyfox2006
Level 7

I lost my roku, found it, trying to activate it

I found my lost roku and trying to set it up for my son. Its been factory reset and I bought a new remote but it wont pair to it. its a 3500x. 

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2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: I lost my roku, found it, trying to activate it

You can not buy a new remote for the 3500 purple stick, whatever remote you did purchase is useless on that model, sorry.  It will not pair with current wifi remotes. And its really not worth it, many channels going forward will not work on that model. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: I lost my roku, found it, trying to activate it

Hi @ladyfox2006

Thanks for the post.

We no longer offer a replacement remote for the Roku streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please provide us with the serial number of your Roku Device(Printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Meanwhile you can use the free Roku mobile app as a replacement remote control.


All the best,
Irene

Danny R.
Roku Forum Moderator
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