Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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David12508
Level 8

How to stop my Roku remote from continuously draining batteries

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I have to change the batteries every day yes the batteries are brand new but it keeps draining them. Contacting support is a joke. I won’t be buying any more Roku products again. 

3 Solutions

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David12508
Level 8

Re: How to stop my Roku remote from continuously draining batteries

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I finally got ahold of Roku they said it was tcl issue I called tcl they said they have this problem a lot I guess. 

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carrikerhh
Level 8

Re:How to stop my Roku remote from continuously draining batteries

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I had/have the same issue with 3 Roku sticks using the RC-EL1 remotes. The batteries only die when the stick is powered from the TV, if you plug the stick into the outlet adapter, the remote batteries do not die. I did significant troubleshooting for Roku on the matter and they have not yet provided a solution/resolution.

So check your remotes for the RC-EL1 model # and try plugging them into the power adapter. Other model remotes after binding to the stick, do not exhibit this short battery life problem. The remote is the problem.

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RokuDanny-R
Roku Employee
Roku Employee

Re: How to stop my Roku remote from continuously draining batteries

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Hi everyone,

Thanks for the posts regarding remote battery drain.

When posting regarding the issue you are experiencing, it's important that you provide the specific Roku model device you are using.

  • If you are experiencing remote battery drain with a Streaming Stick (3800), please be aware that we have released an update to your remote that we believe will address the issue you are experiencing.
  • Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About.
  • Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
    Please let us know if you notice any improvements in battery life or if the issue is persisting.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote keeps draining batteries.

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@David12508

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cobbybollins
Level 7

Re: Remote keeps draining batteries.

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Is there a solution to this.  My original Roku 3 remote drains batteries once a day. I just received my second replacement remote and it only works 12 inches from the unit. Very unfair.  Why won't Roku address this issue.  Am I missing something or doing something wrong. Has anyone found a solution. 

Thanks 

Birkato
Level 7

Re: Remote keeps draining batteries.

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I too am having problems with remote batteries draining quickly. In my case, they last about 3 weeks.  My serial is YF006J113441.  Can anything be done about this?

David12508
Level 8

Re: How to stop my Roku remote from continuously draining batteries

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I finally got ahold of Roku they said it was tcl issue I called tcl they said they have this problem a lot I guess. 

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Birkato
Level 7

Re: Remote keeps draining batteries.

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What is a "tcl issue'.  From a Google search, it appears that a company called TCL may manufacture the remotes for Roku.  Has anyone had luck with getting Roku to replace their remote?  I haven't changed my TV remote batteries for probably 6 years.  May be cheaper for me to just buy a new Roku remote than keep changing batteries!  Thanks!

RokuMary-F
Roku Employee
Roku Employee

Re: Remote keeps draining batteries.

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Hi @Birkato,

Thanks for the post.
I have already escalated this issue to our Support team. They will follow up and assist you.

Thanks,

Mary

BobSilver51
Level 7

Re: Remote keeps draining batteries.

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I have a Roku Ultra, purchased within the past four months, and the remote is draining batteries at a record pace. Most recent example: I replaced the batteries yesterday and they are dead today.

I also have a Roku stick on another TV and haven't experienced any problems with the batteries in that remote.

Removing the batteries b/w remote use or using my phone app as the remote aren't acceptable answers for this issue. This seems like a chronic problem with the Roku remote - what's the fix? My device should still be under warranty.

I really like the Roku platform but may have to ditch it, eat the cost on the new Ultra and move over to the Amazon Fire Stick or another device.

RokuMary-F
Roku Employee
Roku Employee

Re: Remote keeps draining batteries.

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Hi @BobSilver51,

Thanks for letting us know about the battery drain issue that you are experiencing. 

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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BobSilver51
Level 7

Re: Remote keeps draining batteries.

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Hi Mary

Not sure how to send a PM. LMK how and I'll connect with the info. Thx!

Bob

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