Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
3 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
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djengels's avatar
djengels
Reel Rookie
3 years ago

I did my homework in the Community with no luck in having the form take my information (0 vs O, clearing cache, etc).

I have purchased 4 Roku’s, 4K streaming stick, and I only need one extender for a smaller TV.  

Can a Roku Colleague help?   Thanks

[personal information removed]

 

 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    There's nothing special about the Roku HDMI extension, it's just a short (4 inches or so) HDMI cord with an HDMI plug at one end and an HDMI socket at the other. I use one several feet long to locate my Streaming Stick in an equipment closet on the other side of the wall from my TV. You may be able to find an HDMI extension locally and not have to wait for someone to ship it to you.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi djengels,

    Thanks for reaching out to the Roku community!

    If this issue is not resolved with claiming the free HDMI, can you please provide the serial number of your Roku device and the exact error message when trying to claim for the free HDMI? 

    Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


    Best regards,
    Mary

    • eieileen's avatar
      eieileen
      Newbie
      3 years ago

      I am having this issue for a Roku Streaming Stick 4K Serial Number S08Y41CM0DJS. I have tried to get the extender in multiple browsers, and I cannot get the form to work.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Thanks for following up, eieileen!

        I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

        We appreciate your patience in the meantime.

         

         

        Regards,
        Nimfa

    • djengels's avatar
      djengels
      Reel Rookie
      3 years ago

      Thanks so much, I only need one extender, but here are two serial numbers off the four new purchases.  Thanks and let me know if and when you need more info.  Thanks dengels

       

      S08Y41C8UU31

      S08Y41C4H5NA

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi djengels,

        Thanks for sharing the details here.

        I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

        We appreciate your patience with this matter!

         

         

        Regards, 
        Nimfa

    • CoachDintz41's avatar
      CoachDintz41
      Newbie
      3 years ago

      I need one as well. The form doesn’t work, tired of typing it in. Please contact so I can give you the serial # & other info. Thanks 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi CoachDintz41,

        Welcome to the Roku Community!

        Can you please provide the serial number of your Roku device from Settings>System>About? In addition, can you please provide the exact error message when trying to claim the free HDMI? 

        Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


        Best regards,
        Mary

  • Dant1's avatar
    Dant1
    Newbie
    3 years ago

    I am having the same problem with my new Stick fitting the TV due to the HDMI ports being located on the rear of the TV...   What is the solution to getting an extender?  I tried to find a number to call for assistance... No luck.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hello Dant1

      Thanks for the post.

      For clarification, are you experiencing issues claiming a free HDMI extender? Do you receive an error message? 

      When you're inputting the serial number in the form, ensure to put zeros instead of the letter O. Please note as well that the numbers at the back of your Roku stick are referred to as the Device ID.  To know your device's exact serial number, navigate to Settings > System > About.

      Let us know how it goes!


      All the best,
      Kariza

      • themillerzoo's avatar
        themillerzoo
        Reel Rookie
        3 years ago

        I've tried it both ways to no avail.