Solving playback issues

[MatthewNetti]

When I launch my Yes Network app is briefly begins to launch and then immediately kicks me out back to the Roku home screen. I deleted and redownloaded after resetting my Roku device. HELP!

[makaiguy]

From your post, it's not clear in which order you performed these operations.

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.   Did you do this?  Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power ... or just unplug from its power source for a few seconds then plug back in.

[MatthewNetti]

I performed in the order you stated. It should have been a clean restart. I have only been using my ROKU for three days so it's unlikely the equipment is faulty because it's old.

[bobcapp2]

I am having the same issue right now 9/9/22.  I have done everything suggested - still will not load after activation

[RokuMary-F]

Hi @bobcapp2,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What exact troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

[delphi1971]

I am having a similar problem with the YES Network App on my Roku TV. The app loads to it's home screen but immediately kicks me off and goes back to the Roku home screen. I have tried uninstalling and reinstalling the YES Network App as well as restarting my Roku TV but both did not work. No error messages just loading of app and bouncing back to Roku home screen. 

[RokuMary-F]

Hi @delphi1971,

Thanks for posting in the Roku Community!

Are all other streaming channels playing content normally?

In addition to the troubleshooting steps you've done, we also recommend getting the latest YES Network channel version by checking for a channel update using your * button on the channel tile or going to Settings for a System Update there. Then, restart your player.

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now

Does this clear up the issue you are seeing? Please keep us posted.


Best regards,
Mary

[David04201]

Same problem.  Very frustrating. Nothing you are recommending is working. 

[RokuNimfa-C]

Hi @David04201, 

Thanks for your post. 

If you are still unable to play videos from one channel after attempting the suggestions above (including removing the channel > restarting the device > adding the channel again), videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact them here. 


Regards, 
Nimfa