Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Co0lteacher
Level 7

Xfinity app stopped working with my Roku

Xfinity says I need to contact Roku for not being able to connect to their app. It stopped working a week ago. Help!

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RokuMary-F
Roku Employee
Roku Employee

Re: Xfinity app stopped working with my Roku

Hi @Co0lteacher,

Welcome to the Roku Community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.

Best regards,
Mary

 

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pdwargo
Level 7

Re: Xfinity app stopped working with my Roku

Xfinity cannot seem to take care of this problem. They said they have tried all they know to do and to contact Roku. I have been without xfinity since 1/18/22.

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