Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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LKC
Level 7

Ultra device making popping noise

my roku ultra has been making this popping noise, and it is getting much louder. roku doesn’t offer a way to contact them unless it is a issue they deem important: costumer service should be provided for any issue a customer has…what does roku have to say?  

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5 REPLIES 5\
AvsGunnar
Community Streaming Expert

Re: Ultra device making popping noise

@LKC 

The popping noises attributed to the Ultra (4800) have been usually attributed to the HDMI cable or the Audio Settings.

From this posting, (https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Static-noise-crack-popping/td-p/4267...), the three remedies found most useful were...

1. replace HDMI cable

2. In Settings, change Audio Mode from Auto Detect to Stereo. (Settings/Audio/Audio Mode/Stereo) followed by a System Restart. (Settings/System/System Restart or Settings/System/Power/System Restart).

3. Move the Ultra away from power supplies that may be causing interference.

----

During your troubleshooting, verify that the Ultra is directly connected to your TV, and not running through any audio peripherals like receivers that can be contributing to issue.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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LKC
Level 7

Re: Ultra device making popping noise

Why am I responsible for paying for an adequate hdmi cable? I paid extra for the “ultra” model.

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DBDukes
Community Streaming Expert

Re: Ultra device making popping noise


@LKC wrote:

Why am I responsible for paying for an adequate hdmi cable? I paid extra for the “ultra” model.


Are you saying that numbers 2 and 3 didn't resolve it?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

LKC
Level 7

Re: Ultra device making popping noise

Yes, I tried these options first

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DBDukes
Community Streaming Expert

Re: Ultra device making popping noise

@LKC 

If the device is defective, and it's under warranty, return it. Either to the store where you bought it, or via the Roku Returns page.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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