Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Davidunorthrop
Level 7

Select Apps not working pandora, disney plus and vudu

Disny plus, vudu and pandora are showing network errors when trying to open or stream videos today. I even tried a factory reset. Hopefully Roku fixes this issue by tomorrow. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Select Apps not working pandora, disney plus and vudu

Hi @Davidunorthrop,

Welcome to the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help.

Here are a few things to try:

  • Please reset the network connection by navigating to Settings >System> Advanced system settings > Network connection reset > Reset connection.
  • Try to remove the channel, update the Roku device by going to Settings > System > System update > Check now, restart your Roku device, and add back the channel.
  • We recommend restarting your Roku player, go to Settings > System > System restart. If you have a Roku TV, Go to Settings > System > Power > System restart > Restart and unplug your TV for 10-15 minutes then plugging it back in

For more information, see this additional resource:

How to resolve a channel playback issue | Official Roku Support

How to connect your Roku device to the internet using Wi-Fi® or Ethernet | Official Roku Support

How to update the software on your Roku TV™ or Roku® streaming player | Official Roku Support 

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team to assist you further in this problem.
 

Best regards,
Mary

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