Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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u894014
Level 8

Roku screen doesn't appear

All was working fine, until there was nothing.  Nothing shows on the screen. not even the Roku logo.  I have checked in the support area, and can't find anything.  I have checked all of the connections, have reset the stick and still nothing.  Help!

9 REPLIES 9\
renojim
Community Streaming Expert

Re: Roku screen doesn't appear

If you press the Home button on your Roku remote a few times and wait a few seconds does anything show up?  Have you removed the stick from the TV and the USB power cable from the stick for several seconds and plugged everything back in?

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u894014
Level 8

Re: Roku screen doesn't appear

The buttons on the remote have no effect except for volume and power. I have unplugged everything and plugged it in after a few minutes, I have also reset the remote.  Nothing. ☹️

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renojim
Community Streaming Expert

Re: Roku screen doesn't appear

Does any light on the stick come on when you connect the power?

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u894014
Level 8

Re: Roku screen doesn't appear

I cannot find anywhere on the stick where there would be a light...

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renojim
Community Streaming Expert

Re: Roku screen doesn't appear

Do you know the model number?  It should be written on the stick, but it may be very hard to see.  I only have one old stick and it has a light, but I don't know if they all do.  Not seeing any light when the power is connected seems like a bad sign.  If you're using the TV's USB port for power try the supplied USB power adapter or vice versa.  Try another USB power adapter from a phone or tablet.

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u894014
Level 8

Re: Roku screen doesn't appear

Looks like at 3819x?  I do not see where a light would be on this stick.

Thanks for your help btw!

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u894014
Level 8

Re: Roku screen doesn't appear

3810x. Sorry for not proofing.....

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renojim
Community Streaming Expert

Re: Roku screen doesn't appear

The picture on the box definitely makes it look like there's a light there.  Have you tried other power adapters?

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u894014
Level 8

Re: Roku screen doesn't appear

I found the light.  It does not illuminate. 😔. It's only been a little over a year!?!