Solving playback issues

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jlegitt
Newbie

Roku 3 4200x Only Shows Background(no apps)

My Roku 3 (4200X on bottom of device) randomly restarted a while ago. After the bootup screen, all I see is the background image with no apps or menus shown.

- I've unplugged it for up to 15 minutes and restarted multiple times.
- I've let it sit for nearly two hours to see if it is slowly updating.
- I've replaced the HDMI cable AND changed the HDMI input on the TV.

It's now been several hours and it still just shows the background image. However, every 5 minutes or so it will restart itself. Any suggestions on getting it to work or is it a lost cause?

21 REPLIES 21

Re: Roku 3 4200x Only Shows Background(no apps)

This same thing just started happening to me and I see you just posted this. I’ve tried everything as well. It locks on the home screen with no apps, then restarts periodically 

sfeinst
Channel Surfer

Re: Roku 3 4200x Only Shows Background(no apps)

I reset my Roku and I can't get past the email activation.  I checked down detector and it appears a lot of people having issues with their Roku.  I'm betting their site is down which probably breaks all Rokus.

jlegitt
Newbie

Re: Roku 3 4200x Only Shows Background(no apps)

The only other thing I noticed is that my LG "smart tv" did an automatic update just before this started happening. I don't see how that would prevent the Roku from showing menus and apps though.

Re: Roku 3 4200x Only Shows Background(no apps)

Same just happened to mine. Tried all the same things

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char51
Newbie

Re: Roku 3 4200x Only Shows Background(no apps)

Just happened to me also, have another Roku but it is working fine.  apps just appeared but when se

mgoff12
Reel Rookie

Re: Roku 3 4200x Only Shows Background(no apps)

I thought my tv busted but I am having the same issue.  All I see is TCL-Roku TV with a background and after about 10 min it shuts off and restarts

mgoff12
Reel Rookie

Re: Roku 3 4200x Only Shows Background(no apps)

Also because it is a "smart TV"  I can't even use my dvd player or anything else!  I am so upset!

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Nhunt23
Reel Rookie

Re: Roku 3 4200x Only Shows Background(no apps)

Same issue here thanks for the post Im not all one if anyone finds a resolution please post

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RAD2
Newbie

Re: Roku 3 4200x Only Shows Background(no apps)

Roku has posted they are having service interruptions 

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