Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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djbaruch
Level 7

Resets All the Time After ROKU Software Update(s)

My ROKU Express devices continuously disconnect or fail to connect to channels after the most recent software updates.

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: Resets All the Time After ROKU Software Update(s)

Hey @djbaruch

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Do you receive any error codes or messages?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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djbaruch
Level 7

Re: Resets All the Time After ROKU Software Update(s)

The device will, on occasion but regularly, reboot the device while I am watching programming.  Other times it is just unresponsive.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Resets All the Time After ROKU Software Update(s)

@djbaruch

Thanks for the post.

Can you please specify the issue you are experiencing? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? What are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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djbaruch
Level 7

Re: Resets All the Time After ROKU Software Update(s)

The Roku device is plugged into an outlet, not a USB port, for power.

If the device hangs, I unplug it to reboot the device, and the problem is resolved.  At other times the device will simply restart itself while I am watching programming.  There are no error messages/codes reported when this happens.

Since I first reported the issue, there has been one software update, and the issue recurs less frequently but still happens.  The device has been up for 19.75 hours since the last reboot, and the software version is 10.5.0 build 4208-AE.  The device ID is S008309YM9LP.

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