Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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lns1917
Level 7

Re: [OS 10.5] Screen frozen on "Introducing Roku OS 10.5" and remote not working

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don’t see the answer to this topic

Ursnmike
Level 8

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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I have the same problem . If you press home nothing happens. Support is very lacking. Roku does not care. I am contacting Prime and HBO max and telling them that Roku is not supporting them. 

Ursnmike
Level 8

Re: [OS 10.5] Screen frozen on "Introducing Roku OS 10.5" and remote not working

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Two weeks since you posted this and Roku still has not fixed the problem. What kind of support is that? Answer-none.

Grog1947
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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I have tried the unplug/replug recommendation and the popup screen no longer appears.  However, when the Roku main screen comes on, that is frozen and the control paddle will not work.  Every time now that I want to use Roku (I have a Roku 3), I have to unplug, wait and plug in the unit in order to be able to use the system.

Barbie21
Level 7

Re: [OS 10.5] Screen frozen on "Introducing Roku OS 10.5" and remote not working

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CANT go to home, settings or ANYTHING!  Frozen on page saying new features! Your device just got better!  Help!!

karenspreuer
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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still frozen

davidajready
Level 8

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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Hello,

I have already posted that I also have the issue with the device freezing after inactivity  and requiring the  power plug removed and reinserted.

This is classic memory-leak behavior and indicates that the coding is sub standard.

Can I get reverted to an earlier version than 10.5.0 for my Roku 3?

susan61
Level 7

HOW TO REMOVE ROKU os 10.5 AD FROM SCREEN TO GET TO ROKU HOME PAGE

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PLEASE HELP ME X OUT OF ROKU OS 10.5 AD TO GET TO MY ROKU HOME PAGE WITH MY CONTROLLER. THANK YOU

AvsGunnar
Community Streaming Expert

Re: HOW TO REMOVE ROKU os 10.5 AD FROM SCREEN TO GET TO ROKU HOME PAGE

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@susan61 

I believe you just have to use the arrow keys (right and down) to either accept or decline the new features tour.  However, for those that experienced issues, simply unplugging the device's power will force a reboot of the Roku  and should remove this notification screen.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
jccoram
Level 7

Re: introducing Roku OS 10.5 screen frozen and won't respond to remote control

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I have tried everything unpluging a few times reseting the cables nothing seems to work 

the box its self just shuts off at times and I have to reset it but it still is frozen.

*on one tv, another keeps telling me to press ok for full screen but I never get to the home screen.

our smart tv, still seems to work. 

need help on how to fix this. 

feel like I am paying for nothing