Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jen2386
Level 7

No sound on express after the first time use

I set up my express no issues and everything worked fine the first time I used it. However ever since I’ve had no sound. I feel like I’ve tried everything. Factory reset. Unplugged everything. Audio settings. Nothing has worked!

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: No sound on express after the first time use

@Jen2386

Thanks for the post.

Can you please clarify the issue you are experiencing? Is this issue happening on a specific channel? When did you start see this issue occur? How is your device setup? Are there any external devices that you are using in your setup?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jen2386
Level 7

Re: No sound on express after the first time use

Hi,

I only used it one day then the next day sound had gone on all channels. It’s connected via HDMI. I have nothing else connected to the tv apart from the Roku. I’ve tried both HDMI ports on the tv and it doesn’t make a difference. Even when I’ve restored back to factory settings. 

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