Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ksw12359
Level 7

HDCP error. It worked on the tv fine for a couple of months but stopped working today.

My Roku is only a couple of months old and has been working just fine on my TV. All of a sudden today I am getting this 020 error for the HDCP. I have done what it suggested to fix it and it doesn’t do any good. I am getting so frustrated I think I am just going to order a Amazon fire stick to solve my problem. I have two Roku’s in this house And one fire stick. Does anybody have a solution before I throw this stupid thing away?

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDCP error. It worked on the tv fine for a couple of months but stopped working today.

@Ksw12359

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using?

In addition, we would recommend checking out the troubleshooting steps provided by our Support page here: Fix an HDCP error

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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