Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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traccris
Level 7

Blank screen once I try to play anything

Once I choose something to watch I get a blank or black screen and when I get out of the app the picture returns and it's this way on all my apps.

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renojim
Community Streaming Expert

Re: Blank screen once I try to play anything

A few things to try:

  • A different HDMI cable
  • A different HDMI input on your TV
  • Restarting your Roku from Settings->System or Settings->System->Power
  • Unplug the power from your TV for a minute or so and plug it back in

And, as always, if you're using the TV's USB port to power your Roku device try using the supplied power adapter.

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