Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kcheema23
Level 7

After 10.5 update, Dolby Digital + passthrough not working

After the most recent upgrade, my streams are not playing in DD+ anymore. It's because the receiver isn't detecting the correct audio passthrough from Roku. I've already checked my Audio settings several times, still no luck. Has Roku just broken this with the recent upgrade?

5 REPLIES 5\
RokuKariza-D
Roku Employee
Roku Employee

Re: After 10.5 update, Dolby Digital + passthrough not working

Hi @Kcheema23

Thanks for bringing this to our attention.

Please provide us with the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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smatofu
Level 7

Re: After 10.5 update, Dolby Digital + passthrough not working

Hi, I have the same 5.1 passthrough issue with Roku!

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smatofu
Level 7

Re: After 10.5 update, Dolby Digital + passthrough not working

[Please provide us with the following information for further investigation:]

 

Where and how do you want me to send the info?

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Kcheema23
Level 7

Re: After 10.5 update, Dolby Digital + passthrough not working

Here's the info requested:

Roku device model: 4630X-Roku Premiere +

-Serial number: YR0024414445

-Device ID: 7KA692414445

-Software OS/version: 10.5.0 build 4208-29

Tracker ID: 45-494-132

The issue occurs with multiple channels; Netflix, Plex, Prime video, etc. None of these are playing DD+ like they used to.

I tried testing another media player and that works properly so the issue is definitely with Roku. Please advise on how to resolve this.

 

 

 

 

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Bob_ME
Level 8

Re: After 10.5 update, Dolby Digital + passthrough not working

Try this it worked for me....

PROBLEM FIXED!!!!!

So it appear it's an old issue. Having leveling turned on causes my 4670X ultra to go audio brain-dead and only output Stereo PCM Sound!!!!

But here is the trick. Just changing the audio option to 'OFF' from Leveling or Night does not immediately fix the issue. Something must be set within the unit and stays set.

Performing a Reset after changing the Audio Option to 'Off" fixed everything! DD, DD+, Atmos, all now being sent to my AVR where support by the stream.

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