Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
For the past 4 days neither of my devices will connect to my wifi. It sees the wifi, shows the strength as "excellent" but won't connect. I've disconnected them, restarted them, restarted my modem and nothing. I bought 5 rokus for Christmas presents and will be returning them tomorrow.
Furthermore, if the affected devices are Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.
As previously stated, in order for us to better understand the issue you are experiencing, we will need more detailed information about the issue you are seeing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -steps to reproduce the issue you are seeing -when did this issue start to occur
With more specific information, we will be able to assist you further.