Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Cdub2
Level 7

How to fix Roku error code 016 (cannot connect to internet)

This is the 2nd Roku device with the same issue. I had my Roku set up and working fine for about 2 months and then all of a sudden I kept receiving error 016 (cannot connect to internet).

The wireless router seemed fine so I tried to watch Netflix on my computer with the same network my Roku connects to. I was able to watch Netflix and other apps via my computer without issue. So That ruled out an issue with my router.

I restarted my Roku device, and then tried to set up my wireless connection again. But then I received the error “no networks found”. The router hasn’t been moved and other devices are able to connect to wireless without issue. How do I fix this? 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: How to fix Roku error code 016 (cannot connect to internet)

When I have lost wifi on my Roku, this has always gotten it back:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

 

Additional Community topics that you might find helpful:

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TBuckley
Level 8

Re: How to fix Roku error code 016 (cannot connect to internet)

I’ve tried these steps, closely following this sequence, and it doesn’t resolve the 016 issue. I’ve done the sequence twice now. 

Any other ideas?

 

this error is maddening.