Lights & power

[Tnmc13]

Tried all the instructions but still cannot get bulb to connect

[RokuReynan-L]

Hi, @Tnmc13.

Welcome to the Roku Community!

We appreciate you reaching us about having an issue setting up your Smart Bulb. We'd like to know more about this.

Are there any error messages when you attempt to connect the bulb to your internet? Additionally, what steps have you already taken?

We'll wait for your response.

Thanks,
The Roku Community Team

[Tnmc13]

It tells me connection failed and reenter password but password is correct.  I rebooted router and modem.  Even tried it on my tablet and still not able to connect light to wireless.

[RokuReynan-L · Accepted solution]

Hi, @Tnmc13.

Thanks for getting back to us! 

We appreciate you providing the information we asked. In this case, you may need to contact your internet service provider to check your password. 

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
The Roku Community Team

[Tnmc13]

The password is correct.  

[RokuReynan-L]

Hi, @Tnmc13.

Thanks for getting back to us!

We appreciate you letting us know about this. May we know what is the color of the bulb when you tried setting it up?

We'll wait for your response.

Thanks,
The Roku Community Team

[Tnmc13]

It is yellow and then pulses white and then I get the previous mentioned error message

[RokuReynan-L]

Hi, @Tnmc13.

Thanks for getting back to us!

We appreciate you letting us know about this. We're here to provide some steps you can try.

Could you please try moving the bulb near the router? Then, try setting up the bulb again. 

Please keep us posted.

Thanks,
The Roku Community Team