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LS7000's avatar
LS7000
Newbie
6 months ago
Solved

Cannot connect new smart plug

Hello,

I recently purchased a smart plug.  When I follow the steps, I am unable to connect; the app takes me to a page offering a "Next" button.  When I hit that, I am taken to a page that says: "Turn on your location to let Roku get the the time of sunset and sunrise".  

When I hit  "No thanks". I will be taken to the previous page offering me "Next again.  When I hit that, I am taken once again to the above-mentioned page asking for location.  When I hit the other option that is offered, "Go to settings", I am not offered any mention of location.  Please help!

I've tried to call, but have not gotten any response.

Thank you.  

  • RokuReynan-L's avatar
    RokuReynan-L
    6 months ago

    Hi, LS7000.

    Greetings from the Roku Community!

    Thanks for reaching us about having an issue setting up your Smart Plug. We're here to help.

    Could you please try closing and re-opening the app? If the issue persists, you may try uninstalling and re-installing the app.

    Please keep us posted.

    Thanks,
    The Roku Community Team

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    6 months ago

    Hi, LS7000.

    Greetings from the Roku Community!

    Thanks for reaching us about having an issue setting up your Smart Plug. We're here to help.

    Could you please try closing and re-opening the app? If the issue persists, you may try uninstalling and re-installing the app.

    Please keep us posted.

    Thanks,
    The Roku Community Team